Terms and Conditions

Last updated: 12/23/2023

Welcome to Penguin Clothing Company! These terms and conditions outline the rules and regulations for the use of our online store at penguincc.com.

By accessing this website and/or purchasing from Penguin Clothing Company, we assume you accept these terms and conditions. Do not continue to use Penguin Clothing Company if you do not agree to all of the terms and conditions stated on this page.

1. Interpretation and Definitions

1.1 Definitions:

"Customer," "You," and "Your" refer to the person accessing or using the website.
"Company, "Penguin Clothing Company, "We," "Us," and "Our" refer to Penguin Clothing Company.

2. Online Store Terms

2.1 General:

By agreeing to these terms, you confirm that you are at least the age of majority in your state or province of residence or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

3. Products and Pricing

3.1 Product Information:

We make every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.

3.2 Pricing:

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

4. Ordering and Shipping

4.1 Order Acceptance:

We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

4.2 Shipping:

All orders are subject to availability.
We shall not be liable for any delay in delivery or non-delivery due to circumstances beyond our control.

5. Returns and Exchanges

5.1 Return Policy:

Please review our Return Policy for information on returns and exchanges.

6. Privacy Policy

6.1 Privacy:

Your submission of personal information through the store is governed by our Privacy Policy

7. Changes to Terms and Conditions

7.1 Modification:

We reserve the right to update, change, or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.

8. Contact Information

8.1 Contact Us:

Questions about the Terms and Conditions should be sent to us at info@penguincc.com.

By using this website, you signify your acceptance of these terms and conditions. If you do not agree to these terms, please do not use our website.

Return and Refund Policy

Return Policy

Thank you for choosing Penguin Clothing Company for your purchase. We want to ensure that you are completely satisfied with your product. If you have any questions about our return policy, please don't hesitate to contact our customer service team at info@penguincc.com

14-Day Return Policy:

We offer a 14-day return policy from the date of delivery. To be eligible for a return, the following conditions must be met:

Item Condition: The product must be in its original condition, unused, and in its original packaging with all tags attached.
Proof of Purchase: A valid proof of purchase (order number, invoice, or receipt) is required for all returns.

Return Process:

Contact Customer Service: Email info@penguincc.com with your request.
Package Your Return: Pack the item securely in its original packaging.
Ship the Item: Send the package to the address provided by our customer service team. Make sure to use a trackable shipping service and consider purchasing shipping insurance.
Inspection and Refund: Once we receive the returned item and verify its condition, we will process the refund within 5 business days. The refund will be issued to the original payment method.

Note: If the returned item does not meet the conditions of our return policy, we reserve the right to refuse the return or charge a restocking fee.

Thank you for choosing Penguin Clothing Company. We appreciate your business and are committed to providing you with a positive shopping experience.

Sincerely,

Penguin Clothing Company